Warranty & Returns

How warranty claims, complaints and returns are handled for products supplied by DMS Global Supply.

Last updated: October 2026

Manufacturer warranty

Warranty coverage is set by the manufacturer of each product. Where a manufacturer warranty exists, DMS provides the available warranty documentation with the delivery or on request.

How to make a claim

Write to procurement@dmsglobalsupply.com with your RFQ or order number, a description of the issue and photos where possible. DMS relays the claim to the supplier or manufacturer and keeps you informed.

Delivery complaints

Complaints about quantity, visible damage or non-conformity to the order must be notified within 48 hours of delivery.

Returns

Returns are assessed case by case. They depend on the product, the supplier's conditions and the quotation or commercial agreement. Products sourced specially for an order may not be returnable.

Exclusions

Manufacturer warranty terms usually exclude misuse, wear and tear and unauthorised modification. The exact terms are those of the manufacturer.

DMS Global Supply · Cosa, Route le Prince, Conakry, Guinea · RCCM GN.TCC.2026.A.08828 · NIF 767018617 · eTax 6376411382916